The short version
Cancel any time, in one click or one email. No phone call, no retention gauntlet, no cancellation fee.
New subscribers get a 7-day money-back guarantee — full refund, no questions asked. After that, cancel any time and you keep access through the end of the month you already paid for; the next month simply doesn't bill.
1. How to Cancel
Use any of these. All work equally, and all are honored:
- Email management@tmmtrentals.com with "Cancel" and the email on your account
- Text 571-450-8727
- Use the cancel option in your account dashboard
We confirm every cancellation in writing by email. If you don't get a confirmation within one business day, assume it didn't go through and contact us again — we'd rather hear from you twice than bill you once more than you wanted.
2. The 7-Day Money-Back Guarantee
If you are a first-time subscriber and you request a refund within 7 calendar days of your initial charge, we refund that charge in full. You don't have to give a reason. We don't ask you to prove you tried.
Refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank.
3. After the First 7 Days
Subscriptions are billed monthly in advance for the month ahead.
| If you… | Then… |
|---|---|
| Cancel mid-month | You keep full access through the end of the period you already paid for. Nothing further bills. |
| Cancel the day after renewal | See Section 4 — we will refund it. |
| Want a partial month back | Monthly fees for the current period are generally non-refundable after day 7, except as stated in Section 4. |
We do not charge a cancellation fee, a termination fee, or a "restart" fee. Ever.
4. Renewal Refunds — Our Good-Faith Rule
Nobody should pay for a month they didn't want and didn't use. So:
If you were charged for a renewal you didn't intend, tell us within 14 days of that charge and we will refund it in full, provided you have not made substantial use of the Platform during that period. We do not require you to argue for this. If you forgot to cancel, that's a good enough reason.
5. Token Purchases
Your subscription includes a monthly token allotment. Additional tokens may be purchased separately.
- Unused purchased tokens are refundable within 30 days of purchase.
- Consumed tokens are not refundable, because the underlying compute has already been spent.
- Included monthly tokens have no cash value and do not roll over unless your plan says otherwise.
6. What We Don't Refund
We're direct about this so there are no surprises:
- Tokens you've already consumed (Section 5)
- Accounts terminated for cause — fraud, prohibited activity, or breach of the Terms of Service
- Past months beyond the windows described above
We never refuse a refund because of results. Your business outcome is not a condition of any refund here, in either direction — we make no earnings promises, and we don't hold refunds hostage to performance.
7. If Something Goes Wrong on Our End
If the Platform is materially unavailable or broken for an extended period, or if we terminate your account for our own convenience, we refund the unused portion of your term without you having to ask twice.
8. Billing Disputes — Talk to Us First
If you see a charge you don't recognize or believe is wrong, contact us before disputing with your bank. We answer billing email within one business day and we will fix a genuine billing error immediately — a chargeback takes months and costs us both. But this is a request, not a condition: nothing here waives any right you have under your cardholder agreement or applicable law.
9. Contact
TMMT Auto Services LLC
6118 Franconia Road, Springfield, VA 22150
management@tmmtrentals.com · 571-450-8727
Billing inquiries answered within 1 business day.